Need to return an item?
Our online returns policy
At Two Pungas we aim to provide you with quality products and service at all times, however if you have purchased an item and believe it to be faulty, the below conditions do not apply. Faulty items should be returned and can either be replaced or refunded.
We understand that buying clothing online can be tricky. Our lenient returns policy allow you to get a full refund or exchange (NZ only) for any products that you’re not happy with. You have up to 30 days from the date you receive your order to return items.
Returned items must be in new, unworn condition, with all the garment tags still attached. We can either give you a full refund on the item(s), or exchange them for another style, size or colour of the same value. If there is a difference in value we will refund the item to allow you to place a new order for the garment returned. We will refuse returns of items where it is apparent that the conditions have not been met.
Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Two Pungas.
If you have a faulty item, please CONTACT US to arrange for a return free of courier charge.
Returning an online order in New Zealand
Any product you've bought from our online store can be returned by sending it back to us within 30 days of purchase. As with all returns, please make sure the item/s haven't been worn and are in a condition that we can still sell them.
The best way is to fill in the Returns Form so we know exactly what you'd like to do. We can refund your purchase or exchange the item/s for something else.
Occasionally there are times when we may be out of stock for the new size or colour you are after. If we can't supply your new item/s we'll refund you through your original payment method.
PLEASE NOTE: Returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Two Pungas.
If your item is faulty please get in touch with customer services first to arrange postage.
Two Pungas is not liable for returns lost in transit that have not been tracked.
Any exchanges will be sent back to the purchaser free of charge.